When you cancel a class, or a trainer cancelled the class for you, you've got the following options:

•  The trainer/venue can refund you with a voucher
• The trainer/venue can refund your money*
  
  

In both cases you would need to get in touch with the trainer/venue. As Matchable does not collect your paid amount and directly transfers it to the venue where you scheduled your training.

* = This only applies if the venue agrees. The venue may choose to reimburse you for the training in another way such as a voucher.

How to contact the trainer/venue?

Open your profile https://www.getmatchable.com/account/ and select the class you would like to cancel.

Select 'Contact Venue' and a new window will open with the contact details.