Cancelling/Rescheduling
Q: I tried to reschedule my training but I get an error message
A: Most trainers have a cancellation and/or reschedule policy in place which prevent players from rescheduling or canceling within X amount of hours. Most of the time this is the reason why you are unable to reschedule or cancel the training.
Matchable would advise you to get in touch with your trainer for more information.
Q: I would like to cancel my training and spend my training at another venue. Is this possible?
A: To cancel a training and get reimbursed can only be done by the trainer of the particular training. As the payment goes straight to the trainer and not to Matchable, Matchable would recommend you to get in touch with the trainer regarding this question.
Q: When I try to reschedule my training the calendar keeps loading. What can I do?
A: In this case we would recommend you to get in touch with Matchable's Support Team.
Q: I missed a training and would like to reschedule it to a new date.
A: Training in the past cannot be rescheduled. Please contact the trainer on what best to do with your class.
Q: I purchased a training but am unable to join. How can I be reimbursed?
A: Matchable would recommend you to get in touch with the trainer/venue where you have purchased the training. As only they can issue a reimbursement.
Scheduling Classes
Q: I purchased a training , how do I schedule it?
A:
1. Go to: https://www.getmatchable.com/
2. On the top right corner of the screen you will see the option to log into your account
3. Log in
4. Search for your preferred venue or trainer you'd like to take a training at
5. Select a trainer, date(s) and time(s)
6. Press 'confirm'.
Q: I scheduled a training , do I also need to schedule a court?
A: No. The court will be automatically assigned to the training.
Account
Q: I am unable to sign in and I don't receive a new password
A: A password reset might take maximum up to 5 minutes to arrive. In case you have not received any email from us, please contact Matchable's Support Team to manually send you one.
Q: I am unable to view my bookings in my profile. What can I do?
A: In this case we would recommend you to get in touch with Matchable's Support Team.
Get in touch/Contact details
Q: Where can I find the trainer's contact details?
A: On the venue's profile you can select your trainer and his/her contact details. Please, note that not all trainers have these details open on Matchable's website. In that case Matchable would recommend you to contact the venue's general contact details, such as their phone number or website.
Didn't you find the answer in this FAQ?
Feel free to contact Matchable's Support Team
We're here to help from:
Monday until Friday from 09:00 hours until 18:00 hours
(European time).
Don't hesitate to contact us outside of these hours and we will get back to you on the first following working day.
