Cancelling or Rescheduling
Q: I tried to reschedule my training but I receive an error message, what should I do?
A: Most trainers have a cancellation and/or rescheduling policy in place that prevents players from making changes within a certain number of hours. This is usually the reason you're unable to cancel or reschedule a class.
We recommend contacting your trainer directly for more information.
Q: I would like to cancel my training and spend my training at another venue. Is this possible?
A: Only the trainer of the class you booked can cancel it and issue a reimbursement. Since the payment goes directly to the trainer or venue—not to Matchable—we recommend contacting the trainer directly regarding this matter.
Q: When I try to reschedule my training the calendar keeps loading. What can I do?
A: In this case we recommend getting in touch with Matchable's Support Team. You can reach us via the chat function on the website.
Q: I missed a training how can I reschedule it to a new date?
A: Past classes cannot be rescheduled. Please reach out to the trainer for guidance on how to proceed.
Q: I purchased a training but I'm unable to join. How can I be reimbursed?
A: We would recommend you to get in touch with the trainer or venue where you have purchased the class. Because they're the only once who can issue a reimbursement.
Scheduling Trainings Q&A
Q: I purchased a training, how do I schedule it?
A:
1. Go to: https://www.getmatchable.com/
2. On the top right corner of the screen you will see the option to log into your account
3. Log into your account or register
4. Search for your preferred venue or trainer you'd like to take a class with
5. Select a trainer, date(s) and time(s)
6. Click to confirm
Q: I scheduled a training, do I also need to schedule a court?
A: No. The court will be automatically assigned to the class.
Matchable Account Q&A
Q: I am unable to sign in and I don't receive a new password
A: A password reset might take maximum up to 5 minutes to arrive. In case you have not received any email from us, please contact Matchable's Support Team to manually send you one.
Q: I am unable to view my bookings in my profile. What can I do?
A: In this case we would recommend you to get in touch with Matchable's Support Team.
Get in touch/Contact details
Q: Where can I find the trainer's contact details?
A: On the venue's profile you can select your trainer and his/her contact details. Please, note that not all trainers have these details open on Matchable's website. In that case Matchable would recommend you to contact the venue's general contact details, such as their phone number or website.
Didn't you find the answer in this FAQ?
Feel free to contact Matchable's Support Team
We're here to help from:
Monday until Friday from 09:00 hours until 18:00 hours
(European time).
Don't hesitate to contact us outside of these hours and we will get back to you on the first following business day.
