Cancelling/Rescheduling
Q: I tried to reschedule my class but I get an error message
A: Most trainers have a cancellation and/or reschedule policy in place which prevent players from rescheduling or canceling within X amount of hours. Most of the time this is the reason why you are unable to reschedule or cancel the class.
Matchable would advise you to get in touch with your trainer for more information.
Q: I would like to cancel my class and spend my class at another venue. Is this possible?
A: To cancel a class and get reimbursed can only be done by the trainer of the particular class. As the payment goes straight to the trainer and not to Matchable, Matchable would recommend you to get in touch with the trainer regarding this question.
Q: When I try to reschedule my class the calendar keeps loading. What can I do?
A: In this case we would recommend you to get in touch with Matchable's Support Team.
Q: I missed a class and would like to reschedule it to a new date.
A: Classes in the past cannot be rescheduled. Please contact the trainer on what to do with your class.
Q: I purchased a class but am unable to join. How can I be reimbursed?
A: Matchable would recommend you to get in touch with the trainer/venue where you have purchased the class. As only they can issue a reimbursement.
Scheduling Classes
Q: I purchased a class, how do I schedule it?
A:
1. Go to: https://www.getmatchable.com/
2. On the top right corner of the screen you will see the option to log into your account
3. Log in
4. Search for your preferred venue or trainer you'd like to take a class at
5. Select a trainer, date(s) and time(s)
6. Press confirm.
Q: I scheduled a class, do I also need to schedule a court?
A: No. The court will be automatically assigned to the class.
Account
Q: I am unable to sign in and I don't receive a new password
A: A password reset might take maximum up to 5 minutes to arrive. In case you have not received any email from us, please contact Matchable's Support Team to manually send you one.
Q: I am unable to view my bookings in my profile. What can I do?
A: In this case we would recommend you to get in touch with Matchable's Support Team.
Get in touch/Contact details
Q: Where can I find the trainer's contact details?
A: On the venue's profile you can select your trainer and his/her contact details. Please, note that not all trainers have these details open on Matchable's website. In that case Matchable would recommend you to contact the venue's general contact details, such as their phone number or website.
Didn't you find the answer in this FAQ?
Feel free to contact Matchble's Support Team
We´re here to help from:
Monday until Friday from 09:00 hours until 18:00 hours
(European time).
Don't hesitate to contact us outside of these hours and we will get back to you on the first following working day.
